Returns & Exchanges
If it isn’t right, we make it right.
Every Soise piece is cut in a limited run and checked by hand before it ships. If the fit is off or the piece isn’t what it should be, here is exactly what happens next — no fine print doing quiet work against you.
The window
Seven days, from your hands.
You have 7 days from delivery to start a return or exchange within Nigeria — enough time to try the piece on properly, not enough for it to live a life first. Outside Nigeria, you have 14 days to write to us.
Noticed a defect? Tell us within 48 hours of delivery with a photo, and we’ll treat it as our fault from the first message — because it is.
The fit
Your first size exchange is on us.
Buying without a fitting room takes trust, so we return it: if the size isn’t right, your first exchange on any order ships free within Nigeria — we arrange the courier both ways. Tell us the size you need and we’ll hold it for you while the swap travels.
After the first exchange, or outside Nigeria, the shipping is yours — the exchange itself always costs nothing.
Changed your mind
Store credit, in full, that never expires.
If a piece simply isn’t you, send it back within the window and we’ll credit the full amount as Soise store credit once it arrives and passes inspection. The credit never expires and spends at checkout like cash. Return shipping for a change-of-mind return is yours.
When it’s on us
Our mistake, your full refund.
A piece that arrives defective, an order we got wrong, a drop we couldn’t fulfil — that money was never ours to hold. You choose: a replacement on the next courier out, or a full refund to your original payment method, shipping included, within 5–10 business days of our confirmation. Return shipping in these cases is ours too.
The condition
Tried on, not lived in.
Trying a piece on for fit is exactly what the window is for. To come back to us, it must be unworn beyond that, unwashed, unaltered, with tags attached, in its original packaging. A returned piece that doesn’t meet this comes back to you, and we’ll tell you why before it does.
Pieces marked final sale at checkout are exactly that — except for defects, which are always ours to fix.
How to begin
One email starts everything.
Write to hello@soise.ng with your order number and what you’d like — exchange, credit, or refund. We reply within one business day, inspect within 48 hours of a piece reaching us, and keep you told at every step.